Verificación de la cuenta de operaciones
Are you going to top up your account using a bank card or wire transfer? Perhaps you want to receive 55% Bonus or 100% Bonus? To do so, your account should be verified. Here is how you can pass verification.
How to verify account
Upload to your Client Area a photo of your passport or other identification document and wait for an email from the company, confirming successful verification. Accounts are usually verified within three minutes, but in some cases, the process can take up to 24 hours. The actual review time depends on the workload of the specialists, but we do everything possible to ensure the verification process goes as quickly as possible. The company can request additional documents if needed.
Two verification levels
Select a country to see the list of required documents
Level 1
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Level 2
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Basic requirements for uploaded documents
- Provide a photo, not a scan, of an identification document
- The validity of your identification documents should be more than 6 months remaining at the time of applying for verification.
- A photo of the document should be in colour and legible
- Provide a full photo of the original document (for example, a two-page spread of a passport with edges and lamination corners. The company may refuse verification even if the part of the document not included in a photo does not contain any information.)
- A photo of an ID card should contain both sides of the document
Common mistakes
Level 1
- Incomplete photo of the document
- Poor document and photo quality
- The validity of an ID card should be more than 6 months remaining at the time of applying for verification
- Data mismatch (name, date of birth, address)
No obvious erasures, additions, crossed out words or other unspecified corrections and traces of graphic editing are allowed
- Incomplete photo of the document
- Poor document and photo quality
- The validity of an ID card should be more than 6 months remaining at the time of applying for verification
- Data mismatch (name, date of birth, address)
- No obvious erasures, additions, crossed out words or other unspecified corrections and traces of graphic editing are allowed
Level 2
- A photo, not a scan, of the document is required
- Bank statements and utility bills without stamp/barcode or qr code
- Utility bill without receipt
FAQ
¿Qué es una verificación?
Una verificación es una confirmación de los datos personales especificados al registrar una cuenta. Hay dos niveles de verificación. La identidad del titular de la cuenta se confirma en el primer nivel de verificación. La dirección de residencia se confirma en el segundo nivel de verificación.
¿Para qué se necesita una verificación de cuenta?
Se necesita una verificación para depositar/retirar fondos de una cuenta de operaciones, así como para recibir bonificaciones.
Where can I verify my account?
You can verify an account in your Client Area if you go to the Verification section and select Verify account. You can also do this in our InstaVerify mobile app for Android (available in Google Play)/iOS (available in App Store).
How do I know that the documents for verification have been uploaded?
After a successful upload, you will see the status in the Verify account page saying that the documents have been successfully uploaded and are pending approval. In addition, you will get an email confirming that your documents have been uploaded. As soon as your application is processed, the status in your Client Area will change and you will get an email with the results of verification. If the documents were uploaded through the mobile app, you can track the verification status through InstaVerify for Android/iOS or with the help of push notifications.
¿Cuánto tiempo toma la verificación de la cuenta?
La cuenta generalmente se verifica dentro de 24 horas. En algunos casos, la verificación de la cuenta toma más tiempo.
Select a country to see the list of required documents
|
Level 1
|
Level 2
|
Basic requirements for uploaded documents
- Provide a photo, not a scan, of an identification document
- The validity of your identification documents should be more than 6 months remaining at the time of applying for verification.
- A photo of the document should be in colour and legible
- Provide a full photo of the original document (for example, a two-page spread of a passport with edges and lamination corners. The company may refuse verification even if the part of the document not included in a photo does not contain any information.)
- A photo of an ID card should contain both sides of the document
Common mistakes
Level 1
- Incomplete photo of the document
- Poor document and photo quality
- The validity of an ID card should be more than 6 months remaining at the time of applying for verification
- Data mismatch (name, date of birth, address)
No obvious erasures, additions, crossed out words or other unspecified corrections and traces of graphic editing are allowed
- Incomplete photo of the document
- Poor document and photo quality
- The validity of an ID card should be more than 6 months remaining at the time of applying for verification
- Data mismatch (name, date of birth, address)
- No obvious erasures, additions, crossed out words or other unspecified corrections and traces of graphic editing are allowed
Level 2
- A photo, not a scan, of the document is required
- Bank statements and utility bills without stamp/barcode or qr code
- Utility bill without receipt
FAQ
¿Qué es una verificación?
Una verificación es una confirmación de los datos personales especificados al registrar una cuenta. Hay dos niveles de verificación. La identidad del titular de la cuenta se confirma en el primer nivel de verificación. La dirección de residencia se confirma en el segundo nivel de verificación.
¿Para qué se necesita una verificación de cuenta?
Se necesita una verificación para depositar/retirar fondos de una cuenta de operaciones, así como para recibir bonificaciones.
Where can I verify my account?
You can verify an account in your Client Area if you go to the Verification section and select Verify account. You can also do this in our InstaVerify mobile app for Android (available in Google Play)/iOS (available in App Store).
How do I know that the documents for verification have been uploaded?
After a successful upload, you will see the status in the Verify account page saying that the documents have been successfully uploaded and are pending approval. In addition, you will get an email confirming that your documents have been uploaded. As soon as your application is processed, the status in your Client Area will change and you will get an email with the results of verification. If the documents were uploaded through the mobile app, you can track the verification status through InstaVerify for Android/iOS or with the help of push notifications.
¿Cuánto tiempo toma la verificación de la cuenta?
La cuenta generalmente se verifica dentro de 24 horas. En algunos casos, la verificación de la cuenta toma más tiempo.
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